Shipping policy

The cost of delivery is in addition to the price of your order and shall be set for courier deliveries depending on your spend amount. Charges for the North Island will be: $5 per order. Charges for the South Island will be: $10 per order. FREE Shipping over $100. All freight costs listed above are excluding GST.

Primehort Distributors Ltd reserves the right to stall dispatch until an extra payment as deemed acceptable by Primehort Distributors Ltd is made by the customer when the order exceeds New Zealand Couriers and/or PBT Couriers physical limitations and must be sent with a transport company.

All orders dispatched to an address within New Zealand are delivered door to door and will require a signature upon delivery. New Zealand Couriers and PBT are our Couriers, and you will have to sign for your order. You will need to give your authority to leave your order with No signature required on your delivery instructions. 

The Customer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery. In the event that the Customer is unable to take delivery of the goods as arranged then Primehort Distributors Ltd shall be entitled to charge a reasonable fee for redelivery.

Delivery of goods to a third party nominated by the Customer is deemed to be delivered to the Customer for the purpose of this agreement.

Primehort Distributors Ltd shall not be liable for any loss or damage whatever due to failure by Primehort Distributors Ltd to deliver the goods promptly or at all, where due to circumstances beyond the control of Primehort Distributors Ltd.

In the event we do not currently have stock of a product ordered, Primehort Distributors Ltd will offer reimbursement of the monies paid for that particular product only.