DELIVERY & RETURNS
The cost of delivery is in addition to the price of your order and shall be set for courier deliveries depending on your spend amount.
North Island: $5.00 per order South Island $10.00 per order
FREE Shipping (for orders over $100.00)
Delivery to New Zealand addresses only
Delivery time frames:
North Island: Order by 2pm and receive overnight delivery to urban areas. Rural delivery will be an extra 24-48 hrs
South Island: Order by 2pm and receive 2 day delivery to urban areas. Rural Delivery will be an extra 24-48 hrs
Delivery to New Zealand addresses only.
Our couriers cannot deliver to PO Boxes.
The Gardener is a sub brand of Primehort Distributors Ltd.
Primehort Distributors Ltd regards all customers privacy and protection seriously. We will take all reasonable steps required to ensure that all personal data including but not limited to email address are securely stored and remain confidential.
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags/accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, please send back to 2180 State Highway 1, Kaiwaka. Please obtain proof of postage just in case your order is lost on its way back to us. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If a problem occurs with a product purchased from 'The Gardeneronline' please email back to us with your proof of purchase. We will either repair, replace or provide you with a refund, as set out in the Consumer Guarantees Act.
That’s all for now. Thanks for choosing The Gardener!